This workshop is designed to help you, as a key manager, understand how to approach quality as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes and continuous improvement initiatives together.

Based on Philip Crosby’s methodology, what this workshop will discuss is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Process (TQP) introduced in this workshop is based on Five Quality Principles and establishes Four Key Activities for Quality Management.

Finally, the role of the manager will be examined so as to identify what you, personally, can do to plan the improvement process and communicate the need to change.

To manage and improve quality, a long-term commitment of time and effort will be required. For these efforts to succeed, every employee in the company must get involved. TQP is designed to involve every employee in your company in quality improvement efforts.

Recommended Audience

This course is designed for all senior executives, managers, and heads of departments who are responsible for making quality happen in the workplace.