Top Operational Excellence Consulting Firm
Who we are

Edgethinker Consulting is a management consulting and training firm that takes a customer-centric approach to helping organizations in the public and private sectors to build resilience and reimagine a productive workplace in the pandemic new normal.

One of our unique strengths is going beyond a tools-focused approach to seamlessly integrate the business model, customer experience, people, processes, technology and continuous improvement initiatives to suit the specific needs and situations of our clients.

What we do

Based in India, we provide management advisory services and corporate learning programs to assist our clients to achieve breakthrough in customer experience and business performance. Founded with a mission to “transform communities by helping them explore new opportunities for growth using Design Thinking and exploit assets by adopting operational excellence approaches,”our aim is to support our clients in designing, managing and executing lasting beneficial change.

Top Operational Excellence Consulting Firm
Operating model and organizational design
Whom we serve

We work with MSME, Large enterprises and Government of a wide spectrum of industries.

They include manufacturing, engineering, healthcare, technology, logistics, printing, media, aerospace, defence, financial services, insurance, education, retail, oil, power and gas, etc.

What we focus

Our firm’s key capabilities are Design Thinking, Customer Experience Management, Employee Experience Design, Business Model Innovation, Zero-Based Organization Redesign, Digital Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Balanced Scorecard (BSC) for Strategic performance measurement, Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
For more information on our services, please contact us.

customer journey consulting
Want to learn more about us and what we can do? Get in touch today for more information or to book a workshop with Edgethinker Consulting.