Overview
Customer Experience Analytics provides potent new insights into your present performance and can suggest amazing improvement opportunities. Our method can assist you in redesigning customer events to make them easier, quicker, and more affordable. We assist the whole business, from the executive suite to the front lines, in implementing measures that will increase the total value of your client base.
We provide a comprehensive array of services, including episode analytics, sentiment analysis, and predictive NPS backed by established Net Promoter Score software. We utilize market-leading solutions to import data from a wide variety of platforms, including CRM, website data, contact center, marketing, and more. In addition, we employ cutting-edge visualisation and AI technologies to assist you in comprehending customer behavior, customer flow, and other variables that might advise the redesign of customer episodes.
Expected Outcome
A unique source of reality
A detailed, fact-based assessment of your present performance allows you to measure improvements and establish accountability throughout the organization
Detailed analysis
Examine each client interaction from a variety of perspectives, including market segments, regions, and time periods
A safe platform
Customer Experience Analytics is a cloud-based application protected by cutting-edge data security procedures